PLEASE ENSURE YOU VERIFY YOUR SHIPPING ADDRESS PRIOR TO COMPLETING YOUR ORDER. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. In addition, if your address in entered incorrectly, shippers may charge to correct the address, which is extremely costly. If the incorrect address is your error, you will be billed for the fee.
No Nuts About Us is located in Southern Ontario. That means that orders to Ontario and Quebec will arrive more quickly than orders to other provinces and territories and the USA.
Orders are shipped out within 1-2 business days. You will receive a tracking number via e-mail when your order ships. Although you may receive a tracking number on a Saturday or Sunday, orders are only picked up by couriers and Canada Post on weekdays.
Please be aware that once your order is with the shipping carrier, we cannot influence the shipment speed, delivery time, etc. We are also not responsible for delivery delays due to incomplete addresses. We try our best to catch incomplete addresses prior to shipment and contact you, which may cause order delays so please ensure you list a full address (not just a PO box).
No Nuts About Us offers flat rate shipping starting at $9.99 per order.
Remote areas, difficult to serve, and air stage areas will incur additional shipping fees. You may be contacted via email and additional shipping charges may be required if your address is located within a remote area. If no response is received, two follow up emails will be sent. If 30 days has lapsed since your order date and no response is received, your order will be cancelled and refunded. A restocking fee may apply.
Orders are typically delivered within 1-7 days; however, remote areas may take up to 13 days. If you are in a hurry and wish to have your order expedited, please email email@example.com to request expedited delivery (additional costs may apply).
Free Local Pickup
Free local pick up is available in the Grey Bruce area. Pick up is limited to certain days and times. If you will be picking up your order in Southampton, Ontario, select the local pickup option during checkout. If you select this option and require shipping, fees for shipping will be charged before your order can be processed.
No Nuts About Us offers flat rate shipping based on your order total to the 48 contiguous United States and Washington D.C. Shipping fees and products prices are charged in Canadian dollars.
$50 and under = $15.99
$50.01-$100 = $20.00
$100.01-$150 = $25.00
$150.01-$200 = $30.00
$200.01 and up = $35.00
Orders to the USA may take 7-21 days to be delivered depending on customs; however, remote areas may take longer. If you are in a hurry and wish to have your order expedited, please email firstname.lastname@example.org to request expedited delivery (additional costs may apply).
Please note that any fees, duties or taxes may be charged on US orders. These fees are the responsibility of the customer.
If your order has not been received but the tracking information is stating that it's been delivered, please let us know. However, you must also reach out to the shipping company directly as we are not responsible for lost orders after they have left our facility.
Temperature Controlled Delivery
Some items may not be available for delivery when the temperature is over 20 degrees Celsius. Please check the disclaimer on the product for more information. Temperature controlled delivery is available for an additional cost. Please email email@example.com for detailed information on temperature controlled delivery.
Due to the nature of our products, food, personal care, and cleaning items are not eligible for return.