Are all of your products really peanut and tree nut free?
Absolutely! Not only are there no peanuts or tree nuts in the actual ingredient list, we also contact our manufacturers every six months to ensure that their facility is completely free of peanuts and tree nuts.
We also specifically ask about shea and argan, which some companies don't consider because they don't cause a reaction in some tree nut allergic individuals. Note: In Canada, coconut is not considered a tree nut according to Health Canada's allergy labelling guidelines.
What about other allergens?
Although we aren't actively stocking products that are free of other allergens, we do ask all of our manufacturers what other allergens their facilities are free of. We list this information in the product description.
Why aren’t all your products 100% organic?
We try our best to provide as many products that are 100% organic; however, it is more important to us that an item be made in a peanut and tree nut free facility. We actively search for organic products that are made in a peanut and tree nut free facility.
Why did your prices change?
What's great about our prices is that what you see is what you pay. We don't add tax or other fees (except shipping) so you can add items to your cart without having to guess what the final total might be.
No Nuts About Us will do our best to ensure our prices stay consistent; however, sometimes a product's price increases or decreases, which means that our price and your price will also increase or decrease.
Prices on products that are imported from the USA will fluctuate depending on the Canadian dollar value in comparison to the US dollar.
Why is something out of stock?
No Nuts About Us will do our best to ensure all items are in stock for you to purchase. Unfortunately, sometimes items are back ordered from our suppliers and all we can do is wait. It is hard to anticipate what products will sell quickly. However, as soon as we notice that a product is selling quickly, we will reorder to ensure you don't have to wait.
Can you send me samples?
We wish we could offer samples to every customer; however, we have a limited number to hand out. Instead, we will offer sales and discounts several times a year that will be available to all of our customers. We also may just slip a treat into a random order when we have samples to send out.
Do you accept coupons?
Unfortunately, we cannot accept coupons as we are not a brick and mortar store.
Can I cancel or change my order?
Once your order is placed, we work diligently to ensure it's packaged and shipped out within 1-2 business days, sometimes even within the hour. If you want to cancel or change your order, it may be possible within the first hour of submitting your order. However, changes or cancellations cannot be guaranteed. Please email email@example.com to enquire about this.