FAQs

Are all of your products really peanut and tree nut free?

Absolutely! Not only are there no peanuts or tree nuts in the actual ingredient list, we also contact our manufacturers and ask that they complete a detailed questionnaire to ensure that their facility and products are completely free of peanuts and tree nuts.

Note: Since we are located in Canada, we follow Health Canada's allergy labelling guidelines. Coconut is NOT considered a tree nut according to Health Canada's allergy labelling guidelines. That said, we do have many items that are also from coconut free facilities.

We also specifically ask about shea and argan, which some companies don't consider because they don't cause a reaction in some tree nut allergic individuals.

Please note: No Nuts About Us is a retailer and does not manufacture any of the products we sell.

What about other allergens?

Although all of our products are verified to be from peanut and tree nut free facilities, we also actively look for products that are free of other top allergens. We do ask all of our manufacturers what other allergens their facilities are free of and list this information in the product description. Please check with the manufacturer if your allergens are outside the top eight.

Why aren’t all your products 100% organic?

We try our best to provide as many products that are 100% organic; however, it is more important to us that an item be made in a peanut and tree nut free facility. We actively search for organic products that are made in a peanut and tree nut free facility.

Why did your prices change?

No Nuts About Us will do our best to ensure our prices stay consistent; however, sometimes a product's price increases or decreases, which means that our price and your price will also increase or decrease. 

Prices on products that are imported from the USA will fluctuate depending on the Canadian dollar value in comparison to the US dollar.

Why is something out of stock?

No Nuts About Us will do our best to ensure all items are in stock for you to purchase. Unfortunately, sometimes items are back ordered from our suppliers and all we can do is wait. It is hard to anticipate what products will sell quickly. However, as soon as we notice that a product is selling quickly, we will reorder to ensure you don't have to wait.

Do you reuse shipping supplies?

We mainly use new boxes and rarely reuse boxes due to not definitively knowing all allergens each family deals with. The odd box that we do reuse for shipping is only reused if the customer has ordered items that came from that brand. We do reuse packing paper and bubble wrap from our suppliers as all items are sealed and inside other boxes.

Can you send me samples?

We wish we could offer samples to every customer; however, we rarely receive samples to hand out. Instead, we offer sales and discounts at various times during the year that will be available to all of our customers. Newsletter subscribers also may receive early access to sales and special newsletter only sales - be sure and sign up so you don't miss out! Scroll to the bottom of this page to sign up.

Although all of our samples are from peanut and tree nut free facilities, they may not be free of other allergens. Due to the variety of food allergens, please share your families food allergy list with us during checkout in the comment section if you choose. This will assist us in ensuring any samples we include with your order are safe for your home.

I've been looking for a certain product but I don't see it on your website. Do you carry it?

We love to hear your suggestions for new products and brands. If you don't see something online, please send us an email or a message on social media. We will do our best to find the product you are looking for. 

Do you accept coupons?

Unfortunately, we cannot accept coupons as we are not a brick and mortar store.

Can I cancel or change my order?

Once your order is placed, we work diligently to ensure it's packaged and shipped out within 1-2 business days, sometimes even within the hour. If you want to cancel or change your order, it may be possible within the first hour of submitting your order. However, changes or cancellations cannot be guaranteed. Please email orders@nonutsaboutus.ca for further details.

Can you carry our products?

We love to hear from manufacturers that want us to carry their brand. Please send an email to info@nonutsaboutus.ca and we will send you our detailed questionnaire. Once completed, we will determine if your brand is a fit with No Nuts About Us.

Why did I get an email asking for an additional shipping fee?

Shipping areas deemed "remote" or shipments deemed oversize or overweight will incur a substantial shipping fee. In order to ship these orders, additional shipping fees apply. Unfortunately, after two emails and 3 days since your order date; if we have not received a response from you, your order may be cancelled and refunded. A restocking fee may apply. Please read our full shipping policy for more details. We do our best to contact you regarding this fee.

What is a preorder and when will my items ship?

Preorder periods run for holiday items prior to Valentine's Day, Easter, Halloween, Hanukkah and Christmas. Sometimes we will offer a preorder for special new product launches.

Preorder items are NOT in stock. These items are ordered specifically for you after the preorder period ends. If you want to guarantee your items for these holidays, please place a preorder as most items will not be available after the preorder period ends. Sometimes, due to case sizing, there may be some extra, but there are no guarantees.

Your entire order will ship after ALL items in your order arrive. Orders will arrive in time for the corresponding holiday and you will receive tracking information when your order ships. The time from the start of the preorder period until the items arrive here and are shipped to you will be longer than one month. Please note: we have not forgotten your order - if you received the order confirmation email, the preorder items were ordered specifically for you. 

If you order in stock food items with your order, please note that they may pass their best before date (not an expiry date) prior to shipping as in stock items are reduced approximately one month prior to their best before date.

After you place your preorder, if you'd like to add additional items to your order, please email info@nonutsaboutus.ca.

What is a best before date as listed on final sale items?  

All items in the Final Sale section are added approximately one month prior to the best before date. Some final sale items are also listed as such due to damaged packaging, so please read the description for full details.

Unfortunately, most consumers mistake best before dates for expiry dates. There are actually only 5 food items in Canada that require an expiry date. Here are some Health Canada resources on best before dates: click here and here.

Did you know that products that have a shelf life of more than 90 days don't even require a best before date on the label? These dates can actually contribute to excessive food waste - approximately 60% of food is lost or wasted in Canada every year and some of that is unnecessary as most shelf stable foods do not require a best before date.

The products carried at No Nuts About Us are all shelf stable. They are stored at a temperature slightly lower than room temperature and, unless I am in the facility packing orders or restocking, they are always stored in the dark.